Booking Terms & Conditions
Cosy Tents Glamping
booking terms & conditions
Please take the time to read these terms and conditions before booking your stay with Cosy Tents. By making a booking with Cosy Tents you agree to accept, without limitation, all of these terms and conditions of use.
All bookings made are subject to these terms and conditions and the person making the booking is deemed to have accepted these terms and conditions on behalf of the individuals staying at Cosy Tents.
Cosy Tents has the right to change or update these terms & conditions without prior notice.
COVID-19 booking policy
As we all navigate through the Pandemic as best we can, we understand that it can be an uncertain time and at short notice your booking may be impacted by any new government announcements restricting you to travel.
In the event that your booking is impacted by any of the reasons below, rest assured that we will waive any cancellation fees and you will have the option to select a new date or accept a credit valid for 12 months:
- State or Commonwealth Government announcements restricting you to travel;
- You or your immediate family member becomes sick with COVID-19;
- You are awaiting the results of a COVID-19 test; or
- You are required to self-isolate.
We will always have your safety as our first priority and should your booking be impacted with any new government announcements, we will notify you at our earliest convenience.
To ensure that our small business continues to operate past these uncertain times and that we can continue to support our local staff and suppliers who need us now more than ever, Cosy Tents has updated its cancellation policy in light of the COVID-19 Pandemic.
Cosy Tents currently remains open (subject to any changes the government may announce), however will not be issuing refunds on bookings at this time. We understand that plans may change so please provide us with as much notice as you can if you need to reschedule your booking.
Cosy Tents cancellation policy:
- Cancellations or reschedules must be made at least 14 days prior to the scheduled check in date.
- Cancellations or reschedules made less than 14 days prior to the scheduled check in date will incur a cancellation fee.
- Cancellations or reschedules will be eligible for a credit note.
Rest assured we have your safety as our first priority and should your booking be impacted with any new government announcements, we will notify you at our earliest convenience.
We appreciate your support and look forward to welcoming you to the campsite!
Cosy Tents is an adult only campsite and unfortunately do not have facilities suitable for children or babies. You must be at least eighteen (18) years of age to make a booking and stay at Cosy Tents.
Due to the surrounding farmland, unfortunately Cosy Tents is not a pet friendly campsite.
Open 9:00am – 6:00pm daily.
After hours contact details are located in reception.
On arrival, please sign in and register your details at reception.
Check in/Check out
Check in: 3:00pm – 5:00pm (please contact us for arrivals after 5pm).
Check out: 11:00am
Variations on these times may be available. Please enquire before making your booking.
Gift vouchers are valid for 3 years and are not refundable or exchangeable for cash.
Gift vouchers cannot be extended past the expiry date and the recipient must book and stay before the expiry date. Any unused amounts will be forfeited. Gift vouchers are subject to availability and cannot be used in conjunction with any other promotions or special offers. Gift vouchers used on long weekends and public holidays may incur an additional $50 surcharge.
Cosy Tents recommends booking in advance to avoid disappointment.
Mineral Spa Bathing Package
If you have purchased the Mineral Spa Bathing package, please contact The Mineral Spa on (03) 5348 2100 to book in your spa appointment. Cosy Tents recommends making your spa appointment at least 2 weeks prior to your stay. The Mineral Spa is located at 124 Main Road, Hepburn Springs and is open between 9am – 7pm daily. The Mineral Spa is approximately a 10 minute drive from the Cosy Tents campsite.
Please note, the Mineral Spa Bathing Package cannot be substituted for any other spa packages and any cancellations or amendments made to your spa appointment will incur a $25 administration fee. Any cancellations or amendments made within 48 hours prior to your spa appointment will be charged in full. These charges are made on behalf of The Mineral Spa and are in addition to any Cosy Tents cancellation fees.
All bookings are subject to suitable weather conditions. In the unlikely event of extreme adverse weather conditions, you will be contacted and rescheduled by Cosy Tents.
Subject to suitable weather conditions and fire bans.