Booking Terms & Conditions

Terms & Conditions

Please take the time to read these terms and conditions before booking your stay with Cosy Tents.

By making a booking with Cosy Tents you agree to accept, without limitation, all of these terms and conditions of use.

Cosy Tents has the right to change or update these terms & conditions without prior notice.

Bookings

All bookings made are subject to these terms and conditions and the person making the booking is deemed to have accepted these terms and conditions on behalf of the individuals staying at Cosy Tents.

Cancellation policy for all new and existing bookings

To ensure that our small business continues to operate past these uncertain times and that we can continue to support our local staff and suppliers who need us now more than ever, Cosy Tents has updated it’s cancellation policy in light of the COVID-19 Pandemic.

Cosy Tents currently remains open (subject to any changes the government may announce), however will not be issuing refunds on bookings and will be implementing the following cancellation/reschedule policy until further notice:

  • Cancellations or reschedules will be eligible for a credit note

Rest assured we have your safety as our first priority and should your booking be impacted with any new government announcements, we will notify you at our earliest convenience. 

We appreciate your support and look forward to welcoming you to the campsite!

Families

Cosy Tents is an adult only campsite and unfortunately do not have facilities suitable for children or babies. You must be at least eighteen (18) years of age to make a booking and stay at Cosy Tents.

Pets

Due to the surrounding farmland, unfortunately Cosy Tents is not a pet friendly campsite.

Reception 

Open 9:00am – 6:00pm daily.

After hours contact details are located in reception.

On arrival, please register your details at reception.

Check in/Check out

Check in: 3:00pm – 5:00pm (please contact us for arrivals after 5pm).

Check out: 12:00pm

Variations on these times may be available. Please enquire before making your booking.

Gift vouchers

Gift vouchers are valid for 3 years and are not refundable or exchangeable for cash.

Gift vouchers cannot be extended past the expiry date and the recipient must book and stay before the expiry date. Any unused amounts will be forfeited.

Gift vouchers are subject to availability and cannot be used in conjunction with any other promotions or special offers.

Gift vouchers used on long weekends and public holidays may incur an additional $50 surcharge.

Cosy Tents recommends booking in advance to avoid disappointment.

​Mineral Spa Bathing Package:

If you have purchased the Mineral Spa Bathing package, please contact The Mineral Spa on (03) 5348 2100 to book in your spa appointment. The Mineral Spa is located at 124 Main Road, Hepburn Springs and is open between 9am – 7pm daily. The Mineral Spa is approximately a 10 minute drive from the Cosy Tents campsite.

Please note, the Mineral Spa Bathing Package cannot be substituted for any other spa packages and any cancellations or amendments made to your spa appointment will incur a $25 administration fee and any cancellations or amendments made within 48 hours prior to your spa appointment will be charged in full. These charges are made on behalf of The Mineral Spa and are in addition to any Cosy Tents cancellation fees. 

Weather conditions:

All bookings are subject to suitable weather conditions. In the unlikely event of extreme adverse weather conditions, you will be contacted and rescheduled by Cosy Tents.

Campfires:

Subject to suitable weather conditions and fire bans.

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