Booking Terms & Conditions
Terms & Conditions
Please take the time to read these terms and conditions before booking your stay with Cosy Tents.
By making a booking with Cosy Tents you agree to accept, without limitation, all of these terms and conditions of use.
Cosy Tents has the right to change or update these terms & conditions without prior notice.
All bookings made are subject to these terms and conditions and the person making the booking is deemed to have accepted these terms and conditions on behalf of the individuals staying at Cosy Tents.
Cosy Tents is an adult only campsite and unfortunately do not have facilities suitable for children or babies. You must be at least eighteen (18) years of age to make a booking and stay at Cosy Tents.
Due to the surrounding farmland, unfortunately Cosy Tents is not a pet friendly campsite.
Open 9:00am – 6:00pm daily.
After hours contact details are located in reception.
On arrival, please register your details at reception.
Check in/Check out
Check in: 3:00pm – 5:00pm (please contact us for arrivals after 5pm).
Check out: 12:00pm
Variations on these times may be available. Please enquire before making your booking.
Cancellations or reschedules must be made at least 14 days prior to the scheduled check in date.
Cancellations or reschedules made between 14 days and 7 days prior to the scheduled check in date will incur a 50% cancellation fee.
Cancellations or reschedules made less than 7 days prior to the scheduled check in date will incur a 100% cancellation fee.
Refunds will be processed within 5 business days.
Gift vouchers are valid for 12 months and are not refundable or exchangeable for cash.
Gift vouchers cannot be extended past the expiry date and the recipient must book and stay before the expiry date. Any unused amounts will be forfeited.
Gift vouchers are subject to availability and cannot be used in conjunction with any other promotions or special offers.
Gift vouchers used on long weekends and public holidays may incur an additional $50 surcharge.
Cosy Tents recommends booking in advance to avoid disappointment.
Mineral Spa Package:
If you have purchased the Mineral Spa package, please contact The Mineral Spa on (03) 5348 2100 to book in your spa appointment. The Mineral Spa is located at 124 Main Road, Hepburn Springs and is open between 9am – 7pm daily. The Mineral Spa is approximately a 10 minute drive from the Cosy Tents campsite.
Please note, any cancellations or amendments made to your spa appointment will incur a $25 administration fee and any cancellations or amendments made within 48 hours prior to your spa appointment will be charged in full. These charges are made on behalf of The Mineral Spa and are in addition to any Cosy Tents cancellation fees.
All bookings are subject to suitable weather conditions. In the unlikely event of extreme adverse weather conditions, you will be contacted and rescheduled by Cosy Tents.
Subject to suitable weather conditions and fire bans.