Booking Terms & Conditions

Terms & Conditions

Please take the time to read these terms and conditions before booking your stay with Cosy Tents.

By accessing this website, you agree to accept, without limitation, all of these terms and conditions of use.

Cosy Tents has the right to change or update these terms & conditions without prior notice.

Bookings

All bookings made are subject to these terms and conditions and the person making the booking is deemed to have accepted these terms and conditions on behalf of the individuals staying at Cosy Tents.

Cosy Tents is an adult only campsite and unfortunately do not have facilities suitable for children or babies. You must be at least eighteen (18) years of age to make a booking and stay at Cosy Tents.

When staying at Cosy Tents, please keep all valuables and belongings safe. In the event that your personal possessions are lost, stolen, damaged or misplaced on the premises, Cosy Tents does not assume financial responsibility.

All bookings are subject to availability.

Reception 

Open 9:00am – 6:00pm daily.

After hours contact details are located in reception.

On arrival, please register your details at reception.

Check in/Check out

Check in: 3:00pm – 5:00pm (please contact us for arrivals after 5pm).

Check out: 12:00pm

Variations on these times may be available. Please enquire before making your booking.

Cancellation policy

Cancellations or reschedules must be made at least 14 days prior to the scheduled check in date to avoid any fees.

Cancellations or reschedules made between 14 days and 7 days prior to the scheduled check in date will be required to pay 50% of the booking.

Cancellations or reschedules made less than 7 days prior to the scheduled check in date will be required to pay 100% of the booking.

Refunds will be processed within 5 business days.

Gift vouchers

Gift vouchers are valid for 12 months and are not refundable or exchangeable for cash.

Gift vouchers cannot be extended past the expiry date and the recipient must book and stay before the expiry date. Any unused amount will be forfeited.

Gift vouchers are subject to availability and cannot be used in conjunction with any other promotions or special offers. Cosy Tents recommends booking in advance to avoid disappointment.

Gift vouchers used on long weekends and public holidays may incur an additional $40 surcharge.

Weather conditions:

All bookings are subject to suitable weather conditions and Cosy Tents has the right to cancel or reschedule bookings due to bad weather such as high winds, fire risks and heavy rainfall.

You will be notified in advance if such conditions occur.

Campfires:

Subject to suitable weather conditions and fire bans.

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